Viber 2 Way
Viber 2 Way service is designed to get feedback on a message from a consumer.
September 1, 2022
Good afternoon! You have successfully completed the purchase of the course "Social Psychology". Write a promo code if you have one and get a 50% discount.
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XWERTY12345
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Super! Now you can pay for the course with a 50% discount using the link: [Pay]
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Write a message...
90%
of population uses Viber
85%
of messages are read within the first 3 minutes
25%
of clients click on links in messages
from 0,02€
paid only for delivered messages
About us in numbers
100 000 000
Sent messages in Viber
3 000+
Customers trust us
до 5 секунд
Message delivery
0,02€
Price per message
14 years
Company in the market
All in one chat or what are the advantages of Viber 2 Way
According to statistics, 65% of clients want to be able to write to a business representative.
By communicating with your client, you can quickly answer their questions, help select a product and solve their possible problems. There is a Viber 2 Way for this.
Active dialogue ensures that you can work on sending and receiving orders from the same account, which has a positive effect on doing business because:
How Viber 2 Way helps businesses and customers:
«Hello, your order #56565 has been successfully completed. We are sending payment details: 2424 5657 7676 1854». 12:00
Quick advice on selecting and paying for the right product.
«You have successfully added 3 items to your cart! Would you like to continue shopping?» 12:00
Increase conversion and sales through reminders and clarifications during the selection and purchase.
«Answer a few questions about the service in our store, please, so we can become better for you!» 12:00
Provide a better understanding of the customer's interests and motivations by sending out questionnaires and getting feedback on a product and the manager's work.
Correspondence with the brand
Is a convenient way to get answers to all questions about the product or service. Also, the buyer can speed up the deal and will be confident in its safety, as the company's representative is always in touch.
What tasks does Viber 2 Way solve?
People more and more often prefer to communicate in a convenient messenger. Of 50,000 surveyed Ukrainians, 96% have Viber on their smartphone. Therefore, it is much easier for them to converse with you in a convenient messenger.
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Discussing order details in the online store:
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Conducting reliable customer service without the risk of lockout:
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Information exchange on training for educational institutions:
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Gathering feedback on the quality of service and resolving disputes:
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Бронирование номера в отеле, столика в ресторане и прочего:
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Quick questioning of a patient before making an appointment at a medical facility:
September 1, 2022
Hello, your order has been placed! Please specify your address for delivery.
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Hello, Kyiv, Sofievskaya str, 123.
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Hello, a password change request was submitted from your account. Please answer the verification question: what is your mother's maiden name?
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Kovalenko
12:00
Change password link = =
12:00
Good afternoon! You have successfully completed your purchase of the Social Psychology course. Write a promo code if you have one, and receive a 50% discount.
12:00
XWERTY12345
12:00
Super! You can now pay for the course at 50% off at this link: [Pay].
12:00
Hello, your package has arrived at the address. If it's okay with you, please share your shopping experience in our store.
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Good day! Yes, I've already received the parcel, I'm very satisfied! Your manager helped me to choose an item, and it was very easy to make an order. I liked everything! Thank you!
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Hello, you have made a hotel reservation. Please write your email address so we can send you a confirmation.
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Hello, flower123@gmail.com.
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Hello! On 06.10.2022, you have an appointment with the family doctor. Your appointments are at 11:00, 12:40, and 1:20 pm. Please clarify the most appropriate time for you.
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Hello, I will be at 12:40.
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Write a message...
How do I set up Viber 2 Way for my business?
Viber 2 Way connects to CRM and other services via API. Download the API documentation from the «Integration, API» section in «Client Portal» and integrate it into your system by submitting it to your technical specialist or integrator.
What Viber 2 Way allows you to do
Real-time response
A company that responds immediately to a request looks more attractive in the eyes of the client. It gives the feeling that you are always there and ready to help at any moment.
Pin important messages
A consumer can pin an SMS with important information and find it immediately if necessary, and you do not have to re-send it.
Sending media files
Viber makes it easy to share photos and pictures. It makes it easier for the customer to choose the product, and it makes it easier for you to provide post-sales support and collect feedback.
What kind of business needs Viber 2 Way
Today, almost any business uses Viber 2 Way to get customer feedback and sales.
Trade
For questions and feedback on purchases.
HORECA business
For confirming reservations or reviews.
Financial sector
To clarify credit terms.
Online education
For marketing funnels or promo codes
Setting up Viber 2 Way doesn't take much time and soon brings profit for the brand. So if you want to increase sales in your business by making your company more secure and customer-oriented, leave an application on the website and get a consultation from SMS Club specialists!
