Viber 2 Way
Viber 2 Way service is designed to get feedback on a message from a consumer
September 1, 2022
Write a message...
95%
of the population uses Viber
85%
of Messages are read within 3 minutes
25%
of Customers follow the link in the message
от 0,02€
Pay only for messages delivered
About us in numbers
3 000 000 000
Messages sent
32 000+
Customers trust us
up to 10 seconds
Message delivery
from 0,64 UAH
Price per message
15 years
Company in the market
All in one chat or what are the advantages of Viber 2 Way
According to statistics, 65% of clients want to be able to write to a business representative.
By communicating with your client, you can quickly answer their questions, help select a product and solve their possible problems. There is a Viber 2 Way for this.
Active dialogue ensures that you can work on sending and receiving orders from the same account, which has a positive effect on doing business because:
How Viber 2 Way helps businesses and customers:
Hello, your order #56565 has been successfully completed. We are sending payment details: 2424 5657 7676 1854
12:00
Quick advice on selecting and paying for the right product
You have successfully added 3 items to your cart! Would you like to continue shopping?
12:00
Increase conversion and sales through reminders and clarifications during the selection and purchase
Answer a few questions about the service in our store, please, so we can become better for you!
12:00
Provide a better understanding of the customer's interests and motivations by sending out questionnaires and getting feedback on a product and the manager's work
Correspondence with the brand
For the customer, correspondence with the brand is a convenient way to get answers to all questions about the product or service. Also, the buyer can speed up the deal and will be confident in its safety, as the company's representative is always in touch.
What tasks does Viber 2 Way solve?
People more and more often prefer to communicate in a convenient messenger. Of 50,000 surveyed Ukrainians, 96% have Viber on their smartphone. Therefore, it is much easier for them to converse with you in a convenient messenger.
1
Discussing order details in the online store:
2
Conducting reliable customer service without the risk of lockout:
3
Information exchange on training for educational institutions:
4
Gathering feedback on the quality of service and resolving disputes:
5
Reservations for hotel rooms, restaurant tables, etc.:
6
Quick questioning of a patient before making an appointment at a medical facility:
September 1, 2022
Write a message...
How do I set up Viber 2 Way for my business?
Viber 2 Way connects to CRM and other services via API. Download the API documentation from the "Integration, API" section in "Client Portal" and integrate it into your system by submitting it to your technical specialist or integrator.
What Viber 2 Way allows you to do
Real-time response
A company that responds immediately to a request looks more attractive in the eyes of the client. It gives the feeling that you are always there and ready to help at any moment.
Pin important messages
A consumer can pin an SMS with important information and find it immediately if necessary, and you do not have to re-send it.
Sending media files
Viber makes it easy to share photos and pictures. It makes it easier for the customer to choose the product, and it makes it easier for you to provide post-sales support and collect feedback
What kind of business needs Viber 2 Way
Today, Viber 2 Way is used by almost every business to get customer feedback and sales
Trade
for questions and feedback on purchases
HORECA business
for confirming reservations or reviews
Financial sector
to clarify credit terms
Education
for marketing funnels or promo codes
Setting up Viber 2 Way doesn't take much time and soon brings profit for the brand. So if you want to increase sales in your business by making your company more secure and customer-oriented, leave an application on the website and get a consultation from SMS Club specialists!
