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Creating a chatbot in WhatsApp

Thanks to digitization, users solve many routine tasks using smartphones or instant messengers. Now you can order a service or buy a product online simply by sending a message or clicking on a button in the messenger. To make it work for your business, we will help you create a WhatsApp chatbot. With the help of text messages of the popular messenger, you can solve the following business tasks:

Communicate with the client – conversational marketing
Work with the support and delivery service 24/7/365 days a year
Place orders and make purchases, and, consequently, increase the number of responses and the number of sales
Increase the speed of processing text messages by more than 60%, and in some cases, automate all stages of communication with the client
Simplify the interaction between managers and delivery services
Get access to information portals (news, books, weather, reviews)
Test a chatbot
September 1, 2022
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Good afternoon, Tatiana. Tomorrow at 12:00,we are waiting for you for an autumn manicure and fragrant coffee with our artist Anna. See you soon!
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How creating a WhatsApp chatbot help your business?

Automation of communication with customers
A virtual chatbot helps to set up effective interaction with a large flow of customers 24/7, offering automatic surveys, confirming appointments, purchases, deliveries. A bot is an indispensable business assistant that improves not only the quality of service, but also saves time and money for customers. In case of difficult questions, the bot connects the manager to the correspondence.
Optimization of several business processes
Users are willing to communicate in text messages. WhatsApp chatbot will help you quickly find a service or product you like, register a purchase, write down contacts, and choose a delivery time. In the structure of the assistant, customers can find information about the characteristics of goods and services, answers to frequently asked questions. In the mini-consultation mode, the bot will select a profitable product offer, help you sign up for a webinar, book a table in a restaurant or make a payment.
Answers to frequently asked customer questions
To relieve the support department, forward customer questions to the messenger. The chatbot competently and consistently answers questions from subscribers: about the company, working hours, payment methods, geolocation of the outlet and contact information. A well-written answer script helps the bot to instantly determine the topic of the question and find the answer, which means it can quickly solve the client's problem.
Gathering analytics and user feedback
Effective business is impossible without customer evaluation. Make your service better, customize subscription widgets. They will help to collect an audience for WhatsApp messenger. Conduct customer surveys, and collect feedback and comments. Knowing the opinion of users, you can set up a well-functioning bot structure, which means you can find loyal customers faster.
September 1, 2022
Good afternoon, we need courier services in Kyiv.
12:00
Courier service Express mail delivers parcels around the city and region. Especially for our clients from large commercial companies, we provide a range of courier services with a 10% discount. Want to order delivery?
12:00
[yes]
12:00
My name is Natalia, I’m the manager of the courier service. What package would you like to send? We have a special rate for the delivery of documents.
12:00
Welcome to the virtual consultant of the express delivery service "Express Mail." For us to help you, please answer a few questions. Are you ready?
Are you ordering the service as an individual or on behalf of a company?
(select one of the options)
Please write what you want to send by courier?
12:00
(Answer)
12:00
How can I be useful?
12:00
@Natalia: I want to activate the parcel tracking function via WhatsApp.
12:00
Yes, of course. Indicate the phone number and the last 4 digits of the parcel.
12:00
@Natalia: 0665422314, 0001
12:00
Your order has been processed. After payment, we will send the package.
12:00
@Natalia: How long do you have to wait for an order?
12:00
Parcel delivery takes 3 to 5 days. After the order arrives at the pickup point, we will send a notification.
12:00
@Natalia: When can I pick up my order?
12:00
he point of issue of the company “Express mail” is open Mon-Fri from 9.00 to 18.00, except for Sat. and Sun.
12:00
Did you use our service yesterday?
12:00
@Order Flowers: Yes.
12:00
Please rate the courier delivery service on a scale of 1 to 5.
12:00
@Order Flowers: 5. Thank you.
12:00
Your answer is very important to us. Thank you for your cooperation.
12:00
Write a message...

For what business purposes do you need to create a chatbot in WhatsApp?

Interaction with the user 24/7 in the entire autofunnel: from consultation to conversion action
Support for payment systems and transactions within the messenger
Scaling and automating routine call center tasks: making appointments with specialists, booking tables in restaurants, placing and confirming orders
Public API integrates a communication channel into its infrastructure through a CRM system, chat services, and analytics systems
Segmentation based on the behavior of the most interested customers with the best offer
Engage users from websites, live events, and social networks using widgets, QR codes, a mini-landing page, or through a messenger search
Automatic lead collection through surveys, auto-responses, and mass mailings (for interested users)
Do you want to add more features during development?

Leave a request, and our bot specialist will advise you

Who benefits from creating a WhatsApp chatbot?

Logistics companies, food delivery services
  • ordering and delivery of dishes
  • Package Tracking
  • sending SMS notifications about the status of orders
  • integration with CRM system, like-chats
Medical institutions
  • presentation of services and doctors of clinics
  • registration for appointments with specialists
  • registration for online events
  • sending notifications about the appointment and results of studies
  • canceling the appointment or changing the date of admission
Sports and fitness
  • sign up for a trial visit, workouts, offline or online weight loss programs
  • accepting payments
  • selection of a trainer for individual classes
  • sending notifications, online chat
  • appointment with a sports psychologist
Banking
  • fast user authentication
  • managing accounts, ordering or canceling services
  • connection of new services
  • notices of financial transactions
  • sending service messages about bank products, repayment of debts
Call centers
  • solving key tasks online
  • technical customer support 24/7;
  • automation of communication with users;
  • collection of analytical data.
Restaurants, coffee shops
  • sending text messages about promotions, discounts, and new geolocations
  • table reservation
  • ordering menu dishes with and without delivery
  • customer segmentation
  • analysis of information on current business performance
Tourism
  • selection of last-minute tours
  • route planning
  • hotel room reservations
  • buying tickets
  • customer surveys
Services for cars, sales
  • an appointment for a test drive, consultation, or maintenance of a car
  • online assistance in solving car purchase/service issues
  • personal manager
  • lead generation
Education
  • search for a school, master classes, and webinars
  • enrollment in the course of study
  • notifications about programs, events, and individual lessons
  • mailing schedule, guides, and homework
  • placement of test tasks
  • accepting tuition fees
Other businesses

WhatsApp bot can create online stores, utilities, and telecommunications institutions that work with the target audience and provide information and commercial services

Leave a request, and our bot specialist will advise you

How to create a WhatsApp bot in SMS Club

4 easy steps to create a chatbot in SMS Club

1
Leave your contact information in 3 minutes
2
Discuss effective ideas with the manager
3
Agree on the list of functions for the bot
4
Get finished chatbot – from 10 days from order.
Prices for creating a chatbot
Prices are frozen at the pre-war dollar rate
Light
  • Acquaintance with your business (list of services, prices for services/goods)
  • Creation and connection of Viber and Telegram channels
  • Analysis of the client's target audience
  • Bot vision strategy (flowchart, business processes, bot building)
  • Copywriting of bot messages with selection of tone of voice
  • Connecting the operator to the dialogue with the client
  • Creating deep links to go to the chatbot
  • Creating a Mini Landing Page for a Chatbot
  • Sending media files, incl. records and videos
  • Quick data upload to Excel/Google Sheets
  • Presentation of the final version of the chatbot to the client
From 8 000 UAH
Order a chatbot
Opti
The Light option, as well as
  • Integration of e-mail notifications and messages in messengers
  • Login to the chatbot with a one-time password
  • Setting up a randomizer for promotions
  • Creation of referral programs
  • Creating a QR Code
  • Creating a mini-widget for the site
  • Integration with channels and groups in Telegram, Bizon365, Getcourse
  • Personalization of your client (segmentation, user filters)
  • Getting feedback, collecting feedback
From 16 000 UAH
Order a chatbot
Pro
The Light and Opti options, as well as
  • Connecting Pixel Facebook
  • Conducting surveys/tests elements of gamification
  • Connection of payment systems (WayforPay, Fondy, Paypal, Stripe, Cloud Payments, Yandex Checkout, ConcordPay, Liqpay)
  • Connecting recurrent subscriptions
  • Connecting Google Analytics and Yandex Metrika
  • Working with dynamic dates
  • Connecting your own domain and hosting
  • Integration with over 2000 services via Zapier, and ApiXDrive. (CRM, ERP, 1C, loyalty programs, Bitrix 24, AMO)
  • Checkerboard booking (booking for the service)
  • Online store with shopping cart
From 24 000 UAH
Order a chatbot
Download price
How we help businesses
See all
Leisure and sports
SMS mailing for a fitness club
How to get 330% ROI for 25%
Financial services
SMS mailing of a microfinance organization
How to get 156 loan applications in a week
Study and work
Recruiting agency sms
ROI 180% for $102 in recruiting from SMS
Trading networks
Viber mailing list for children's store
ROI 150% and +20% sales
Trading networks
Viber mailing list of a furniture hypermarket
Profit +15% per month
Study and work
SMS-mailing for the educational platform
ROI 290%, or how to sell a paid course in an SMS mailing list
Services
SMS mailing of online insurance service
+25% insurance policy sales - ROI 136%
Trading networks
Viber mailing list for a building materials store
How to get a ROI of 469% by spending about $150 on mailing lists
Services
SMS mailing from SMS CLUB
How to “revive” subscribers for $250 and earn 15 times more!
Leisure and sports
Viber messaging for a restaurant
How a restaurant increased seating by 25% from one mailing
Services
Viber mailing list for public service
Return of 30% of client debt after the first mailing
Trading networks
Viber mailing list branded outlet
ROI 125% and +17% sales
Construction
SMS mailing of residential complex under construction
20 potential buyers of apartments for 1400 UAH
Leisure and sports
SMS mailing for a travel agency
How to sell last minute tours with 460% ROI via SMS
Want the same?
Our clients
  • Bolt
  • Capital city service
  • DTEK
  • Fortis communications
  • Greensatelite
  • Hotline
  • Inter flora
  • Isaac Pintosevich systems
  • kashback.com
  • LANCK Telecom
  • Lety Shops
  • marafon
  • MMD Smart
  • Mr messaging
  • Obnova Euroshop
  • Vacotel
  • Yasno
  • Lexico Telecom
  • Bolt
  • Capital city service
  • DTEK
  • Fortis communications
  • Greensatelite
  • Hotline
  • Inter flora
  • Isaac Pintosevich systems
  • kashback.com
  • LANCK Telecom
  • Lety Shops
  • marafon
  • MMD Smart
  • Mr messaging
  • Obnova Euroshop
  • Vacotel
  • Yasno
  • Lexico Telecom
FAQ

To order a virtual bot in the messenger, go to the website of our company and register, and then activate the "Order" button. The manager will contact you to discuss the structure and script for the bot. We consider all your ideas and business features, so we are ready to offer effective technologies to optimize business tasks.

Of course. The technology provides the ability to edit the structure and scenario, and add functional blocks and new options, such as "Yes" or "No" buttons.

Trigger notifications and mailings, as well as text messages, will be sent on behalf of the brand. The customer will be able to find you online and get information to start a correspondence.

By ordering a virtual assistant in their messenger, business owners can:

  • ensure communication with users 24/7;
  • make quick orders in two clicks;
  • collect leads for the sales department;
  • send messages about promotions, discounts and sales;
  • collect user feedback;
  • accept payment.

Use effective marketing tools for correspondence in managers right now. Scale and automate routine business processes with SMS Club!

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