Thanks to digitization, users solve many routine tasks using smartphones or instant messengers. Now you can order a service or buy a product online simply by sending a message or clicking on a button in the messenger. To make it work for your business, we will help you create a WhatsApp chatbot. With the help of text messages of the popular messenger, you can solve the following business tasks:
Communicate with the client – conversational marketing
Work with the support and delivery service 24/7/365 days a year
Place orders and make purchases, and, consequently, increase the number of responses and the number of sales
Increase the speed of processing text messages by more than 60%, and in some cases, automate all stages of communication with the client
Simplify the interaction between managers and delivery services
Get access to information portals (news, books, weather, reviews)
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Good afternoon, Tatiana. Tomorrow at 12:00,we are waiting for you for an autumn manicure and fragrant coffee with our artist Anna. See you soon!
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How creating a WhatsApp chatbot help your business?
Automation of communication with customers
A virtual chatbot helps to set up effective interaction with a large flow of customers 24/7, offering automatic surveys, confirming appointments, purchases, deliveries. A bot is an indispensable business assistant that improves not only the quality of service, but also saves time and money for customers. In case of difficult questions, the bot connects the manager to the correspondence.
Optimization of several business processes
Users are willing to communicate in text messages. WhatsApp chatbot will help you quickly find a service or product you like, register a purchase, write down contacts, and choose a delivery time. In the structure of the assistant, customers can find information about the characteristics of goods and services, answers to frequently asked questions. In the mini-consultation mode, the bot will select a profitable product offer, help you sign up for a webinar, book a table in a restaurant or make a payment.
Answers to frequently asked customer questions
To relieve the support department, forward customer questions to the messenger. The chatbot competently and consistently answers questions from subscribers: about the company, working hours, payment methods, geolocation of the outlet and contact information. A well-written answer script helps the bot to instantly determine the topic of the question and find the answer, which means it can quickly solve the client's problem.
Gathering analytics and user feedback
Effective business is impossible without customer evaluation. Make your service better, customize subscription widgets. They will help to collect an audience for WhatsApp messenger. Conduct customer surveys, and collect feedback and comments. Knowing the opinion of users, you can set up a well-functioning bot structure, which means you can find loyal customers faster.
September 1, 2022
Good afternoon, we need courier services in Kyiv.
Courier service Express mail delivers parcels around the city and region. Especially for our clients from large commercial companies, we provide a range of courier services with a 10% discount. Want to order delivery?
My name is Natalia, I’m the manager of the courier service. What package would you like to send? We have a special rate for the delivery of documents.
Welcome to the virtual consultant of the express delivery service "Express Mail." For us to help you, please answer a few questions. Are you ready? Are you ordering the service as an individual or on behalf of a company? (select one of the options) Please write what you want to send by courier?
How can I be useful?
@Natalia: I want to activate the parcel tracking function via WhatsApp.
Yes, of course. Indicate the phone number and the last 4 digits of the parcel.
@Natalia: 0665422314, 0001
Your order has been processed. After payment, we will send the package.
Did you use our service yesterday?
@Order Flowers: Yes.
Please rate the courier delivery service on a scale of 1 to 5.
@Order Flowers: 5. Thank you.
Your answer is very important to us. Thank you for your cooperation.
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For what business purposes do you need to create a chatbot in WhatsApp?
24/7 interaction with the user in the entire auto funnel: from consultation to conversion action
Support for payment systems and transactions within the messenger
Scaling and automating routine call center tasks: making appointments with specialists, booking tables in restaurants, placing and confirming orders
Public API integrates a communication channel into its infrastructure, through a CRM system, chat services, analytics systems
Segmentation based on the behavior of the most interested customers with the best offer
Engage users from websites, live events, social networks using widgets, QR codes, mini-landing, or through messenger search
Automatic lead collection through surveys, auto-responses and mass mailings (for interested users)
Do you want to add more features during development?
Leave a request, and our bot specialist will advise you
Who benefits from creating a WhatsApp chatbot?
Logistics companies, food delivery services
ordering and delivery of dishes
Send SMS notifications about order status
integration with CRM system, like-chats
presentation of services and doctors of clinics
registration for an appointment with specialists
Register for online events
sending notifications of appointments and research results
Cancelling an appointment or changing an appointment
Sports and fitness
Sign up for a trial visit, workouts, weight loss programs offline or online
selection of a coach for individual lessons
sending notifications, chatting online
appointment with a sports psychologist
Fast user authentication
manage accounts, order or cancel services
connecting new services
financial transaction notifications
sending service messages about bank products, repayment of debts
solving key problems online
24/7 customer support
automating communication with users
analytical data collection
Restaurants, coffee houses
sending text messages about promotions, discounts and new geolocations
ordering menu items with and without delivery
analysis of information about current business performance
selection of hot tours
reservation of hotel rooms
Car services, sales
schedule a test drive, consultation or vehicle maintenance
online help with car purchase/maintenance
connecting a personal manager
search for schools, workshops, webinars
enrolling in a course
notifications about programs, events, private lessons
schedule, guides, homework distribution
placing test items
accepting tuition fees
WhatsApp bot can create online stores, utilities, and telecommunications institutions that work with the target audience and provide information and commercial services
Leave a request, and our bot specialist will advise you
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How to order a bot?
To order a virtual bot in the messenger, go to the website of our company and register, and then activate the “Order” button. The manager will contact you to discuss the structure and script for the bot. We take into account all your ideas and business features, so we are ready to offer effective technologies to optimize business tasks.
Can I change something in it?
Yes, sure. The technology provides the ability to edit the structure and scenario, add functional blocks and new options, such as “Yes” or “No” buttons.
Which sender will the ad come from?
Trigger notifications and mailings, as well as text messages, will be sent on behalf of the brand. The customer will be able to find you online and get information to start a correspondence.
What are the options for sending to WhatsApp?
By ordering a virtual assistant in their messenger, business owners can:
keep in touch with users 24/7;
make quick orders in two clicks;
collect leads for the sales department;
send messages about promotions, discounts and sales;
collect user feedback;
Use effective marketing tools for correspondence in managers right now. Scale and automate routine business processes with SMS Club!
Get your personalized proposal for a strategy to win back your customers and increase sales through messaging.
Click "Order" and find out what we have prepared for you.