Creating a chat bot in Whatsapp
Thanks to digitization, users solve many routine tasks using smartphones or instant messengers. Now you can order a service or buy a product online simply by sending a message or clicking on a button in the messenger. To make it work for your business, we will help you create a WhatsApp chatbot. With the help of text messages of the popular messenger, you can solve the following business tasks:
September 1, 2022
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How creating a WhatsApp chatbot help your business?
Automation of communication with customers
A virtual chatbot helps to set up effective interaction with a large flow of customers 24/7, offering automatic surveys, confirming appointments, purchases, deliveries. A bot is an indispensable business assistant that improves not only the quality of service, but also saves time and money for customers. In case of difficult questions, the bot connects the manager to the correspondence.
Optimization of several business processes
Users are willing to communicate in text messages. WhatsApp chatbot will help you quickly find a service or product you like, register a purchase, write down contacts, and choose a delivery time. In the structure of the assistant, customers can find information about the characteristics of goods and services, answers to frequently asked questions. In the mini-consultation mode, the bot will select a profitable product offer, help you sign up for a webinar, book a table in a restaurant or make a payment.
Answers to frequently asked customer questions
To relieve the support department, forward customer questions to the messenger. The chatbot competently and consistently answers questions from subscribers: about the company, working hours, payment methods, geolocation of the outlet and contact information. A well-written answer script helps the bot to instantly determine the topic of the question and find the answer, which means it can quickly solve the client's problem.
Gathering analytics and user feedback
Effective business is impossible without customer evaluation. Make your service better, customize subscription widgets. They will help to collect an audience for WhatsApp messenger. Conduct customer surveys, and collect feedback and comments. Knowing the opinion of users, you can set up a well-functioning bot structure, which means you can find loyal customers faster.
September 1, 2022
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For what business purposes do you need to create a chatbot in WhatsApp?
24/7 interaction with the user in the entire auto funnel: from consultation to conversion action
Support for payment systems and transactions within the messenger
Scaling and automating routine call center tasks: making appointments with specialists, booking tables in restaurants, placing and confirming orders
Public API integrates a communication channel into its infrastructure, through a CRM system, chat services, analytics systems
Segmentation based on the behavior of the most interested customers with the best offer
Engage users from websites, live events, social networks using widgets, QR codes, mini-landing, or through messenger search
Automatic lead collection through surveys, auto-responses and mass mailings (for interested users)
Do you want to add more features during development?
Leave a request, and our bot specialist will advise you
Who benefits from creating a WhatsApp chatbot?
Logistics companies, food delivery services
Medical institutions
Sports and fitness
Banking
Call centers
Restaurants, coffee houses
Tourism
Car services, sales
Education
WhatsApp bot can create online stores, utilities, and telecommunications institutions that work with the target audience and provide information and commercial services
Leave a request, and our bot specialist will advise you
How to create a WhatsApp bot in SMS Club
4 easy steps to create a chatbot in SMS Club
1
Leave your contact information in 3 minutes
2
Discuss effective ideas with the manager
3
Agree on the list of functions for the bot
4
Get finished chatbot – from 10 days from order
Creating chatbots
Start
Сhat bot on the constructor
Development using the bot builder platform:
- Integration of one selected messenger (Telegram, Viber, WhatsApp) or social media platform (Facebook, Instagram);
- Strategy development and creation of a workflow diagram for the chatbot;
- Development of informational buttons;
- Technical implementation of chatbot functionality;
- Generation of deep links for chatbot access;
- Real-time data export to Excel or Google Sheets;
- Creation of QR codes;
- Configuration of auto-replies for Direct, Stories, and posts based on keywords (Instagram only).
Platform functionality with a web admin panel:
- Broadcast messaging functionality;
- Chat for real-time communication with users;
- Chatbot performance statistics (e.g., number of subscribers over a chosen period, user segmentation filters);
- Chatbot testing;
- 14-day technical support.
Cost of the basic package from 205 EUR*
Order a chatbot *Note: The cost depends on the scope of work and the client's specific needs.
Profi
Сhat bot on the code
Basic package for custom code development:
- Integration of one selected messenger (Telegram, Viber, WhatsApp);
- Database development;
- Creation of informational buttons;
- Integration with a chosen CRM system (e.g., obtaining order statuses from the CRM in the chatbot or adding a new request from the chatbot to the CRM);
- Development of an admin panel for managers in Telegram;
- Development of broadcast messaging functionality for the entire subscriber base (without segmentation);
- Chatbot testing;
- Server deployment;
- 14-day technical support.
Cost of the basic package from 570 EUR*
Order a chatbot *Note: The cost depends on the scope of work and the client's specific needs.
How we help businesses
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FAQ
How to order a bot?
To order a virtual bot in the messenger, go to the website of our company and register, and then activate the “Order” button. The manager will contact you to discuss the structure and script for the bot. We take into account all your ideas and business features, so we are ready to offer effective technologies to optimize business tasks.
Can I change something in it?
Yes, sure. The technology provides the ability to edit the structure and scenario, add functional blocks and new options, such as “Yes” or “No” buttons.
Which sender will the ad come from?
Trigger notifications and mailings, as well as text messages, will be sent on behalf of the brand. The customer will be able to find you online and get information to start a correspondence.
What are the options for sending to WhatsApp?
By ordering a virtual assistant in their messenger, business owners can:
- keep in touch with users 24/7;
- make quick orders in two clicks;
- collect leads for the sales department;
- send messages about promotions, discounts and sales;
- collect user feedback;
- accept payment.
Use effective marketing tools for correspondence in managers right now. Scale and automate routine business processes with SMS Club!
